Nagujja Masitula v UMEME Limited (Complaint Number EDT 11 of 2014)
Nagujja Masitula v UMEME Limited (Complaint Number EDT 11 of 2014) [2017] UGEDT 4 (18 March 2017)
The Tribunal found that the Respondent's first disconnection of the Complainant's power supply was unjustified and unlawful, as the suspicion of meter tampering was not substantiated by evidence and the meter testing exonerated the Complainant. The Respondent failed to act expeditiously to resolve the suspicion, resulting in an unreasonable delay contrary to the regulatory requirement to minimize supply interruptions. The fraud charge was also unlawfully imposed, lacking evidentiary basis. However, the second disconnection for nonpayment of bills was lawful, as the Complainant had an outstand…
Source excerpt
- Electricity Supply Disputes
- Unlawful Disconnection
- Meter Tampering Allegations
- Fraud Charges
- Damages Assessment